Work Management Specialist

Provides quality customer service and support to Distribution, Customer Experience & Services

•    Ensures work is scheduled and executed timely

•    Efficiently uses available tools or systems to effectively communicate reliability details to external customers.

•    Ping meters during storms.

•    Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

•    Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

•    Facilitates communication between internal and external customers

•    Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met.

•    Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services

•    Assist with preliminary research and root cause analysis for customer issues

•    Collaborates with other work groups to ensure desired customer experience

•    Professional and courteous in all contacts

•    Initiates facility/security requests (broken printers, lights, cameras, etc.)

•    Assists with maintenance of IBEW 1393 contract compliance  

•    Creates and maintains joint use notifications with other utilities 

•    Appropriately dispatches daily work to field performers

•    Maintains office record retention files 

•    Maintains confidential Company/Employee information in a professional and discreet manner

•    Orders office supplies

•    Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily

•    Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties

•    Updates local bulletin boards with required reference materials 

 - Cost Management

•    Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.

•    Assist in reconciling work order materials, labor, and equipment to represent actual field construction.

•    Assist in resolving errors and prepares for close-out of construction work orders in work management system,

•    Developing skill sets to report units of property to asset accounting accurately

•    Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer's timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.

•    Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied 

•    Creates appropriate work order to complete follow-up work

•    Processes Invoices and Customer Billing

•    Assist with managing Office Supply needs/including potter supplies

- Reliability

•    Prepares for and provides emergency restoration support dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, and updating ETORs as needed.

•    Supports the Distribution, Customer Experience & Services reliability programs or processes using appropriate work management applications

- EE Engagement/Safety

•    Supports Human Performance safety culture through active participation in safety meetings

•    Follows ergonomics and office safety guidelines

•    Supports corporate initiatives

•    Demonstrates a commitment to continuous learning and development

•    Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)