Water Utility Billing Office Clerk
Santa Fe, NM 87508
This position will be at a Water Utility Billing Office in Eldorado, NM
The Clerk will be the primary point of contact for customers as they contact the office.
Will deliver customer service by demonstrating a high degree of thoughtfulness and responsiveness when responding to customer inquiries, concerns, requests and disputes.
Will perform data entry and treating information, documents, and negotiable items with sensitively, accuracy, and reliability to complete tasks on time with minimal errors or oversights.
Responsible for double checking other's work and ensuring accuracy when delivering invoices, quotes, payment and other documents from the billing office.
Will be expected to plan and organize team meetings or events as well as maintain office's supplies and other project expenses.
Assist the Billing Manager in all aspects of utility billing and customer service.
High School Diploma or GED required
1-3 years’ experience
Must be able to exercise good judgement when making decisions, communicate clearly both verbally and in written format, meet deadlines with reliability and consistency, as well as demonstrate the ability to perform such tasks with a high level of accuracy.
10 Key Entry skills
Customer service experience
Cash handling experience
Confident with Microsoft Products (Outlook, Excel, Word)
Good conflict resolution skills,
Ability to grasp complex operation and policies.
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