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Technical Support Technician Intermediate 188345
Tempe, AZ 85282 US
Job Description
HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.
Responsibilities:
Summary:
Responsible for computer hardware support, maintenance and troubleshooting. PC network connectivity, computer installs, ticket resolution and end user application support. Possesses and applies a broad knowledge of principles, practices, and procedures related to computer hardware support in an enterprise environment. Support for smartphones and Wireless devices from installation, setup, and problem resolution.
Job Description:
- Can perform 2nd level support of desktop hardware in a Windows environment using TCP/IP connectivity.
- Able to process and close a minimum of 65 service tickets per month.
- Must have a strong working knowledge of Microsoft software and system operating loads, problem ticket resolution and end user application support.
- Understands and effectively supports windows specific applications.
- Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives.
- Performs PC Adds/Moves/Changes
- Supports iPhones/Android devices and other approved communication devices (Cellular and Wireless) including, but not limited to, setup, server configuration, desk\laptop configuration, profiles, account connections, and troubleshooting.
- Coordinates and supports activities assigned by the Service Desk, Infrastructure Team, or other information systems groups.
- Provides updates, status, and completion information according to published procedures.
- Enters and completes work order and service call information via the Service Now tracking system.
- Maintains inventory of capital equipment and computer parts used in performing maintenance.
- Ability to travel to different local locations.
- Must be able to lift 50+ lbs.
Job Requirements
Qualifications:
- Knowledge of Windows 7/10 operating systems and MS Office up to Office 365 .
- A+, MCSE, -N+, and other related certifications are a plus.
- Knowledge of smartphones and other wireless devices such as tablets.
- Experience supporting AutoCAD, Revit, and ProjectWise a plus.
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.