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Technical Support Technician 187864

Dallas, TX 75201 | Work from home flexibility

Posted: 02/23/2023 Industry: Information Technology Job Number: 187864

Job Description

HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.


  • As the Service Delivery Technician, you’ll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running.
  • Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging and PC deployment.
  • You’ll manage a Windows Environment, (AD account maintenance, security groups and permissions.
  • Microsoft Exchange 2007/10, printer queues) check data back-ups and restore and report any issues with any overnight back-up failures.
  • Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
  • You’ll support moves, changes, and account creations of Cisco IP desktop telephones, and other mobile computing devices such as tablets and smart phones.
  • In addition to collaborating with your team, you’ll also engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams.
  • In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary.
  • You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.



Job Requirements


  • Proven experience in an IT support role, involving extensive customer support, both remote and in-person
  • Full understanding of Windows Environment and extensive experience with MS Office Suite
  • A+ Certification
  • Ability to travel, and ability to pass a Jacobs' driving record review


Ideally, you'll also have:

  • Bachelor's degree in Information Technology
  • ServiceNow or related ticketing management system

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

Todd Hughes

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