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Student Success Coach
Schaumburg, IL 60173 US | Fully Remote TELECOMMUTE US
Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
Responsibilities:
The Student Success Coach is responsible for assisting students throughout their education program with CTU. In this role, you will be speaking with students over the phone and responding to inquiries received through our systems. Working from your home office, you will have an assigned schedule during our hours of operation, that define a 40 hour work week. We are open Monday-Thursday 8am to 7pm client, and Friday & Saturday 8am to 5pm client, we hire people from all time zones that have availability during our hours of operation, in support of our students.
Student Success Coaches will:
- Support enrollment, student development, and retention services while ensuring a quality learning experience.
- Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
- Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
- Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
- Offer and teach students how to use resources to help maximize the success of each student.
- Become a certified resume reviewer to provide resume and career development support.
- Be a liaison for students, enabling them to connect with various departments.
Job Requirements
Qualifications:
- Bachelor’s degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
- Knowledge of academic policies and procedures
- Ability to learn technical skills quickly
- Excellent communication/listening skills, including a pleasant phone manner
- Strong customer support focus and attention to details
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.