Santa Fe Springs, CA 90670
The Service Coordinator will be an integral part in the continued success and growth of the Service Department.
Will be responsible for scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Will communicate with the Service Resource Center for all service calls. Takes ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads & priorities.
Has regular contact with customer to communicate status changes.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for service calls in ACE daily.
Completed service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times.
High school diploma or GED required
3 years’ experience in customer service/dispatching.
Proficient with computers, Windows applications (Oracle experience a plus).
Good organizational skills, attention to detail and excellent communication skills are required.
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.