Fremont, CA 94536
The Service Coordinator will supervise, train & develop the Service Coordination team to maximize CTS profitability through efficient service planning and administration.
Will work closely with the CTS Operations Manager, Service Managers, Service Coordinators and the Sales Dept. to provide superior customer service.
Daily management of Service Coordinators toward achievement of KPI’s and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing.
Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility.
Report problem areas to Management as required to maintain a high level of customer satisfaction.
Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets.
Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.
Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Perform other duties as assigned.
High School diploma, some college preferred or equivalent
1-3 years of relevant Service Coordination and/or planning experience.
Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required.
Previous supervisory or management experience preferred.
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.