Meter Reader 188021

HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.

 This position performs a variety of tasks reading meters in the departments of Water, Electric, Gas, etc. and records consumption. 

• Interact with coworkers, other City staff, and the public to establish and maintain effective working relationships

• Performs a variety of tasks in the operation, maintenance and calibration of the equipment, instruments, processes and support systems of an industrial water and/or wastewater treatment facility on an assigned shift.

• Assists with the planning, scheduling, and accomplishment of route reading as related to the operations, process, and support systems of a Customer Service Utility Meter Reading Department.

• Learns basic meter reading schedule, billing, and related customer service oriented policies and procedures.

• Reads standard of 500 or more water meters on an assigned route and records readings. Uses the hand-held computer (where applicable) to sequence the order in which meters are read in order to increase reading efficiency.

• Read electric, gas, water, or steam consumption meters (as applicable) and enter data in route books or hand-held computers.

• Understand simple geography relating to City streets.

• Leave messages to arrange different times to read meters in cases in which meters are not accessible.

• Reports meter skip or not acceptable for reading

• Visually checks to see that meters are functioning properly and reports defective meters. Inspect meters for unauthorized connections, defects, and damage such as broken seals.

• Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-hand computers to business offices so that data can be compiled.

• Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.

• Compares current utility usage to previous usage data to identify possible meter damage, malfunctioning, or tampering situations and/or to identify potential leakage problems.

• Uses a two-way radio to report safety hazards, water leaks, etc.

• Responds to customer inquiries regarding meter reading schedules, billing, how meters are read, and other customer service-related matters.

• Refers problem reads and/or meters that could not be read to a Field Supervisor - Customer Service Operations or Supervisor for follow-up.

• Completes Utility Work Orders. Ensure Work Orders are returned to the appropriate department within the Customer Service Utility Department.

• Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.

• Connect and disconnect utility services at specific locations

• Explains and interprets unusual readings to customer

• Update client address and meter location information.

• Turns water meters on and off, installs or assists with installation of meters and meter boxes.

• Cleans out water meter boxes which may house spiders, lizards, snakes, bees, and wasps.

• Be available for on-call when necessary.

• Report lost or broken keys.

• Performs routine maintenance and custodial duties as required

• Operates within high accuracy standards in meeting daily meter reading quotas.

• Operates a Company vehicle requiring a valid Driver’s License to travel safely to the area in which meters are to be read.

• Performs other related work as directed

 High School diploma/GED required

valid drivers license required

knowledge of a limited number of specific work tasks and uses skills that are physical in nature. 

knowledge of commonly-used concepts, practices, and procedures within the Meter Reading field.

Relies on instructions and pre-established guidelines to perform the functions of the job.