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IT Consultant
Oak Ridge, TN 37830 US | Work from home flexibility TELECOMMUTE US
Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.
Responsibilities:
As a Global Support Services Analyst, you’ll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.
Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take ERP Solutions at Jacobs to the next level.
Job Requirements
Qualifications:
Technical Support Technician Intermediate
- Proven experience in an IT support role, involving extensive customer support, both remote and in-person
- Full understanding of Windows Environment and extensive experience with MS Office Suite
- A+ Certification
- Ability to travel, and ability to pass a Jacobs' driving record review
Ideally, you'll also have:
- Bachelor's degree in Information Technology
- ServiceNow or related ticketing management system
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
Dillon Anderson
Craft Recruiter
Dillon joined our team in April of 2020, and has been one of our lead craft recruiters here at HKA. Funny, diligent, and a great support system for his clients and potential candidates, Dillon thrives on making sure he brings 110% everyday.