Human Resources Operations Support Specialist : 193031

Functional Title: Human Resources Operations Support Specialist
PAY: USD 24.28-USD 33.38
Contract: Long-term, with no end date.
Interview Type: Per the manager’s request

Employee-paid medical benefits are available

PTO, holiday, and sick pay are provided.

Must be flexible to work between the hours of 6:00 am-6:30 pm (this is not all the time).
This position will primarily work the 8:20 am-5:00 pm shift.
Typically, Monday-Friday.
If there is a new hire orientation that is in the evening around 5:30 pm this person will need to cover this occasionally.
There are also onsite hours on Wednesday mornings starting at 6:00 am, which this person will need to cover occasionally as well.
A few times a month will need to be flexible outside the typical 8:20 am-5:00 pm shift.

Must have experience:
Excel proficiency
SAP (will work a lot in this program)

Nice to have experience:
Spanish/English strongly preferred.

Scope:
Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment. Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards. Completes electronic and in-person onboarding and orientation activities.

Responsibilities:
Provides or coordinates administrative support for HR Operations.
Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures.
Interacts with associates in-person and via telephone, e-mail, and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions.
Assists associates in providing appropriate documentation and paperwork as required per the applicable processes.
Utilizes knowledge base informational software to answer associate inquiries.
Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within the Plant.
Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions.
Works with subject matter experts and responds back to associates with final answers.
Routes phone calls to the appropriate staff and/or subject matter experts if the question cannot be closed by the HR Service Center.
Scans/indexes HR documents.
Performs all work in accordance with established service center targets and standards.
Assists in training associate service center staff, as necessary.
Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness.
Meets compliance standards and completes regular audits.
Assists with Service Awards program for the Plant.
Provides data as requested from HR systems for internal and external reporting.
Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work.
Adheres to 5S and Safety Standards and Principles.
Performs other duties as assigned by management.

Education:
BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.

Experience:
2+ years of experience in a customer service role.
2+ years using and learning various computer software and systems.
Work experience dealing with difficult and highly emotional situations.
Experience managing confidential data.
Human Resources process experience preferred.
SAP experience preferred.
3+ years of communication skills both written and verbal as proven through work experience.
3+ years computer skills in MS Excel, and MS Word, and proven ability to learn new systems as proven through work experience.
Ability to handle a high volume of associate calls daily while maintaining a positive attitude.
Ability to work in a highly confidential, structured, and measurement-oriented environment.
Basic knowledge of general human resources practices.

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