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Health Navigator 187795

Chattanooga, TN | Fully Remote

Posted: 02/17/2023 Industry: Administrative/Clerical Job Number: 187795 Pay Rate: $15-$17 per hour

Job Description

Remote located in Chattanooga, TN

Job Profile Summary:
Supports area clinical team and serves as a proactive resource for members related to disease prevention and benefit education. Job


  • Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate.
  • Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling.
  • Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention.
  • Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.
  • Work overtime as needed
  • Various immunizations and/or associated medical tests may be required

Job Requirements


  • Associates Degree in, education, communication, or health related field or equivalent work experience


  • 2 years - Experience in a customer service support role is required


  • Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
  • Proficient interpersonal and organizational skills 
  • Independent, Sound decision-making and problem-solving skills 
  • Must be able to work in an independent and creative manner. 
  • Self-motivated and able to manage multiple tasks and set priorities.
  • Effective time management skills
  • Excellent oral and written communication skills
  • Strong interpersonal and organizational skills
  • Knowledge in Medical terminology
  • Preferred CNA, CMA, and LPN Certificate/License

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

Victoria Hardy

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