Documentum Captiva Technical Support Specialist
Charlotte, NC 28202
Data Based Development Systems is hiring a Documentum Captiva Technical Support Specialist
We are looking for a resource at our client located in Charlotte, NC. There is a need for technical and program support to facilitate the end user adoption of a recent migration of data from Fortis to Documentum. The support is focused, but not limited to, the areas of missing or flawed documents (needing re-migrated and quality checked), the need for additional doc-types to be created and adding of missing fields for existing doc-types, support for workflows that provide automated business approvals.
- End User Adoption Support
- Support for existing US and Canadian sites currently deployed and supporting live end user use.
- Support type activities would cover aspects such as, but necessarily limited to
- Troubleshooting issues reported by end users via tickets raised by Customer support-oriented staff
- Remedy, as needed and approved by customer, issues arising from service request and incidents from users.
- Provide knowledge transfer on an as needed basis and jointly agreed upon by Customer Project Manager and Vendor Project Manager.
- Engage the customer support team on all solutions and provide instruction/guidance on specifically how the fix was implemented.
- Other efforts are to include, but are not necessarily limited to, the following types of activities:
- Support for existing US and Canada sites currently using Documentum and Captiva.
- Creation of fields/forms in D2
- Modification of D2 and Captiva system configurations to support specific customer needs
- Attend twice weekly meetings with the customer support team to review progress, discuss status of solutions, determine priority of issues and coordinate activities.
- Ensure that a workable solution is provided for all D2/Captiva/migration-related service request and incident tickets.
- Possible Additional Scope/ Work Opportunity:
- Effort to convert and migrate TIFF and JPEG files out of Fortis into Documentum in a PDF file format.
- Assuming approximately 16 doc-types and approximately 100K documents.
- Effort to configure new domestic site with Documentum and Captiva services. Includes requirements gathering.
- Documentum (Expert)
- D2 (Configuration/Maintenance)
- Captiva (Configuration/Maintenance)
- Creation of docBases
- User group/permission set requirements (Documentum/D2/Captiva)
- Maintenance of Documentum repository Dev/Stage/Production environments
- Migration of data from Fortis to Documentum (to include transformation of data file types if necessary)
- Basic knowledge of Fortis
Please send compensation expectations/requirements and a MS Word or PDF version of your resume. No relocation/expense money provided.
US citizens and those authorized to work in the US are encouraged to apply. However, we are unable to sponsor H1B or utilize 3rd party candidates currently.
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