Document Control Support

HKA Enterprises is unable to support C2C. 3^rd party submissions and C2C requests will not be considered for any positions.

HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.

Responsibilities:

• Run report for delivery schedule
• Efficient and accurate delivery/pickup of documents
• Update inventory status
• Communicate any issues with deliveries (delivery location changes)
• Support physical inventory activities (File bridge end user support)
• Perform complex database queries to track records and meet internal customer needs
• Support preparation of documents to send for imaging
• Support daily quality checks for imaging
• Support disposal process of records eligible for destruction
• Provide feedback if work instructions / procedures need to be updated
• Assist with document retention schedules
• Periodic review of OH Records Reps
• Ensures Departments are following the Company Policy on Document Retention.
• Monitor and coordinate delivery and pick-up of records with current vendors
• Must be able to manage their own project load, multitask & prioritize accordingly
• Must be able to communicate with clients to meet their needs
• Perform additional duties as assigned by supervisor
• Maintain Confidentiality of Client documents

Qualifications:

• High school diploma or comparable work experience
• 3+ years in a professional office environment
• Analytical skills and ability to use O365 for data analysis and research
• Ability to meet deadlines and understand time issues
• Ability to prioritize and work with co-workers, supervisors and customers
• Ability to resolve customer issues and take responsibility for work performed
• Knowledge of records software systems, scanners, filing, storage & disposal procedures
• Expert proficiency in computer skills esp. when using records tracking system or quick retrieval, filing & storage of files
• Excellent customer service skills, professional attitude and appearance a must
• Good communication skills (written, read and verbal)
• Problem solving skills to recognize and solve daily, non-routine problems and continually improve processes
• Organization skills to maintain a smooth flow of work and be able to respond promptly to customers
• Valid Driver’s License
• Clean driving record without serious infractions

Physical Demands:

• Physical activity required including bending, reaching, lifting, and prolonged periods standing
• May lift and/or move up to 50 pounds