Customer Service Teleworker
Tempe, AZ 85282
This is a fulltime teleworker position.
Prefer previous experience working at home or with minimal supervision.
Must have dedicated home office space and access to upgraded internet service to support work flow (50mbps).
Must be able to work any shift between 12:00 am-12:59 pm as call center is operational 24/7.
The Customer Service Rep will be responsible for handling all inbound calls and email requests in a timely manner.
Efficiently process phone and email orders from clients, vendors and citizens, disseminate information, troubleshoot problems, handle complaints and maintain assigned reports.
Project a professional company image through phone and email interactions at all times.
High School Diploma or GED
Strong verbal and written communication, listening skills, basic to intermediate computer skills (Outlook, Word, Excel), previous experience navigating through multiple data bases (5-7)
Problem analysis & problem solving, good interpersonal skills, patience Customer service orientation & organizational skills
Attention to detail, & initiative and judgment, solid spelling and grammar
Adaptability & team work, friendly, professional and courteous
Stress tolerance & resilience, work with minimum supervision, ability to follow directions
Clear, pleasant speaking voice
Must have the maturity and professionalism to work unsupervised in a virtual work environment from a dedicated home office
Basic computer troubleshooting
Must have a desk and ergo chair.
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.