Customer Service Support (PERMIT DESK TECHNICIAN)

HKA Enterprises is unable to support C2C. 3^rd party submissions and C2C requests will not be considered for any positions.

HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA.

Responsibilities:

Essential Duties and Responsibilities:

• Enters information from permit applications into permitting system to determine types of reviews necessary for the projects and to determine when projects are scheduled for review, status of projects, number of dates for review, cost of review, permit number and issue date.
• Files plans for residential and commercial projects and enters appropriate data.
• Receives permit applications from customers, review and enters relevant data and forwards to plans reviewers.
• Verifies permits issued and compares with permit application.
• Verifies contractors' business license and insurance coverage.
• Answers all technical questions regarding requirements for submitting applications for all types of permits.
• Responsible for review and processing of all submittals for building permits, limited partitions, site plans, concurrency applications and environmental management permits and apply permit policies, rules and regulations, codes, ordinances, and statutes.
• Assists builders, contractors, and property owners in making applications for various permits and advises applicants of requirements.
• Answers questions pertaining to the progress of permits and advises applicants of data and submittals needed at locations to have requirements checked.
• Receives applications/plans and reviews items for completeness.
• Assures that permit applicants have obtained all pre-approvals, i.e., Land Use Compliance Certification, Solid Waste, City Utilities, Environmental and Concurrency.
• Reviews permit application forms for completeness and assures that submittals are attached.
• Coordinates or oversees completion of applications for roofing, mobile home set-ups, pool permits, and environmental permits.
• Determines and calculates various permit fees.
• Calculates and collects plan review fees.
• Processes all applications/plans and re-submittals that are received by mail.
• Performs related work as required.

Qualifications:

• PERMIT DESK TECHNICIAN
• Education, Experience, Licensing
• Requires any combination of education and experience equivalent to graduation from High School and two years of customer service experience.

 Knowledge, Skills and Abilities:

• Ability to deal with the public in a prompt, professional, and courteous manner.
• Ability to perform basic mathematical skills in determining square footage, linear feet, etc.
• Ability to learn associated computer systems applicable to permitting, such as GIS, EnerGov, etc.