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Customer Service Specialist
Lake Mary, FL 32746 US | Work from home flexibility TELECOMMUTE US
Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
Description:
**Hybrid position**
Work hours of Requested Position: 40 hours per week. Between the hours of 7am-7pm
Description:
• Handle incoming and outgoing calls through AVAYA phone system
• Handle various email and work order management systems
• Pre-qualify customers for eligibility of Demand Response (DR) programs
• Resolve Demand Response customer inquiries
• Document detailed explanations summarizing the recommended solutions
• Participate on assigned teams
Job Requirements
Education Requirement:
- High School/GED degree.
- 2 years related work experience
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
April Shelton
April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."