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Customer Service Specialist
525 S Tyron St Charlotte, NC 28202 US
Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
Pay: $24 per hour
Description:
Interacts with customers; gives information in response to inquiries about accounts, products, and services.
Typical Functions:
Take care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. The nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service is possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers to complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May visit customers' premises to obtain order or resolve customer problems.
Requirements:
- 5-7 years experience.
- Must have experience with Microsoft Word, Outlook and be proficient in Excel.
- Ability to problem solve and work independently
Additional Information
Meet Your Recruiter
April Shelton
April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."