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Customer Service Specialist
Charlotte, NC 28202 US | Work from home flexibility TELECOMMUTE US
Job Description
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
Description:
Interacts with customers; gives information in response to inquiries about accounts, products, and services. Typical Functions: Takes care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May visit customers' premises to obtain order or resolve customer problems.
Job Requirements
Requirements:
- High School diploma
- 5-7 years' experience.
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
April Shelton
April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."