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Customer Service Specialist

Charlotte, NC

Posted: 06/21/2024 Industry: Administrative/Clerical Job Number: 192951 Pay Rate: $18-$24 per hour

Job Description

Resource will support Business Markets regulated Energy Efficiency (EE) programs. Candidate will have the capability to contribute in multiple ways including on phone support, customer service, application processing and overall program responsiveness. Primary duties to include interacting with customers and contractor network by telephone to provide information about energy-saving services in addition to outbound call responsibilities to drive customer leads to the EE programs.

Typical Functions include phone support; gives information in response to inquiries about accounts, products/services and online tools. Receives and processes orders/applications, and performs program data management activities as needed, including, running reports, updating data, scheduling follow ups and tracking progress of leads. Additionally, the individual will serves as subject matter expert on all Energy Efficiency Programs and inquires. Position will participate in marketing campaigns; enter and track customer and project data; follow up on customer projects; trouble shoot and resolve customer inquiries; perform data analysis/root cause investigations; gather, track and communicate relevant market insights. May solicit sale of new or additional services or products including Energy Efficiency, Electrification Transportation or other products or services as they are developed.

Job Requirements


5-7 years’ experience
A few items of preference - in no priority order:
• Located in the Carolinas (Charlotte preference)
• Associate Degree
• Utility Experience
• SAP experience/Data Entry
• Customer Experience (phone contact)

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

April Shelton

April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."

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About Charlotte, NC

Ready to embark on a new career adventure? Explore our job opportunities in and around Charlotte, North Carolina, where the Queen City's vibrant energy meets Southern charm. Known for its dynamic job market and diverse industries, Charlotte offers endless growth possibilities for professionals seeking new opportunities. Discover the city's rich history at the Levine Museum of the New South, catch a show at the Blumenthal Performing Arts Center, or immerse yourself in nature at the stunning Freedom Park. Indulge in the region's famous barbecue joints, explore the NASCAR Hall of Fame, or cheer on the Carolina Panthers at the Bank of America Stadium. Join us in Charlotte and unlock a world of career possibilities in this bustling city with a small-town feel.