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Customer Service Specialist III 189700

Raleigh, NC 27610

Posted: 05/11/2023 Industry: Administrative/Clerical Job Number: 189700 Pay Rate: Up to $24 per hour

Job Description

Hybrid position, local to Raleigh required
Work schedule is a rotating schedule between 6-2, to 9-5 and OVERTIME is scheduled into this rotation.
Work week is hybrid, with Mondays Thursdays and Fridays at home. Tuesdays and Wednesdays are in office 

Detailed job description: Specialist check SS9 for orders by operation center, then verify the appropriate resource in each operation center in Arcos. They verify the orders are valid and workable in S.A.P. and then dispatch those orders to the appropriate field resource in S.S.9. After morning work is deployed Specialist field calls from the Distribution Service Technician and assist them by altering, or creating orders to properly capture their request. Specialist will also be required to field calls and Emails from various Hybrid-Customer Care groups to assist with ongoing customer issues throughout the day.

Job Requirements


  • High School Diploma
  • 5 years customer service experience with usage of CMMS

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

April Shelton

April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."

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