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Customer Service Specialist II 189787
Charlotte, NC 28210 US | Work from home flexibility TELECOMMUTE US
Job Description
Description:
- Interacts with customers and gives information in response to inquiries about gas meter replacement project and scheduling of replacement or relight work order.
Typical Functions:
- Takes calls and answers customers' questions regarding project purpose and work order service.
- Receives and handles field tech questions regarding customer issues or service order questions.
- May talk with internal/external customers by phone or email to ensure the best service possible.
- Consults with customers to obtain information and explain project .
- Investigates and corrects errors, following customer and project records.
- Perform program data management activities as needed, including, running reports, updating data.
- Support back-end project processes, such as Return to Utility.
- Refers complaints of service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
Job Requirements
Requirements:
- 3-5 years’ experience
- Looking for individuals with passion for serving customers; personal drive to learn new systems and positive attitude.
Additional experience/skills:
- Microsoft 365
- Experience with Customer Information Systems.
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
April Shelton
April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."