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Customer Service Representative
4630 N. Beach Street Haltom City, TX 76137 US
Job Description
| In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment. WHAT YOU WILL DO: • Ability to manage multiple customer accounts. • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations. • Communicate professionally and effectively, both in writing and verbally to internal and external customers. • Effectively manage a large amount of written communication and data while complying with internal and external process. • Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines • Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. • Ensure compliance with federal policies and current procedures. • Utilize enterprise system (SAP)to input or extract material data. • Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks. • Creates, updates, archives order and customer files, as required via SharePoint and review tools • Identifying potential risks contract changes may pose to company. • Designing standardized language and guidelines for contracts. • Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers. • Consistently document customer service needs to identify patterns and maintain quality. • Performs and assists with special projects as required. • Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended |
FULLY ONSITE. QUALIFICATIONS YOU MUST HAVE: • Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required. • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract • Prior Aerospace industry, SAP, FAR/DFAR knowledge recommended QUALIFICATIONS WE PREFER: • SAP experience preferred. • Experience reading and interpreting contracts/internal documents. • Experience reviewing and approving customer purchase orders.