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Customer Service
850 LAGOON DR CHULA VISTA, CA 91910 US
Job Description
| Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities. Primary Responsibilities • Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares' orders • Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal • Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns. • Liaison with both Engineering & UTAS MROs to meet customer needs • Actively manage and negotiate fluctuating credit situations and timely invoice payments • Provide periodic reports to management and be responsible for leading real time problem resolution activities • Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. • Provide references to customers on publications materials and secondary sources of information • Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers • Manage and maintain a record of customer interactions or transactions in the ERP System • Coordinate with provisioning, shipping, and inventory warehouse to expedite or trace shipments. • Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers • Promote products/services to ensure business targets are met. • Provide after-sales support for client contracts to ensure customers satisfaction. • Perform duties related to overall customer service and account management. • Provide support to sales team with regard to customer concerns and visits. • Coordinate with sales reps to identify inside sales opportunities. • Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers. • Consistently document customer service needs to identify patterns and maintain quality. |
Bachelor’s degree and 3 years of relevant experience • Must be a U.S. Citizen • Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful. • Must have the ability to be re-assigned to alternate days/work hours depending on business needs, as well as rotating additional shifts over holidays/weekdays. FULLY ON SITE