Customer Service Coordinator

Compton, CA 90220

Posted: 11/26/2018 Industry: Manufacturing Job Number: 167298 Pay Rate: $20.00

Job Description:

The Customer Service Coordinator interacts with customers on a daily basis to sell replacement parts for Cameron equipment.

Will be responsible for a select product range and must ensure the Recommended Parts List is current for each piece of that equipment, including pricing.

Interacts with Inventory Control to ensure adequate parts are in inventory to support that range of selected equipment.

Will have a select range of customers to service and will make regular personal calls on those select customers to ensure service levels exceed customer expectations. 

Manages and monitors the progress of customer orders/activities and ensures timely completion.

Provide weekly updates on new equipment, spare parts and aftermarket repair orders.

Handles customers’ inquiry on the assigned projects and serve as the primary point of contact between the company and customers.

Coordinates with Sales Representatives, Engineering, Manufacturing, Vendors and Purchasing personnel to meet customers’ requirements.

Continually monitors, revises and ensures resources are deployed to achieve customer expectations.

Maintain customer and inter-division quotation and sales orders to meet customer expectation.

Provide assistance to customer with new or enhanced product developments.

Works with Engineering Department to advise customers on substitution or modification of parts when identical replacements are not available.

Follows company procedures on customer credit, including payment before release of parts where required.

Assists co-workers to process customer quotation requests daily and ensures all customers purchase orders are completed daily.

Qualifications:

High school diploma or GED required

BA preferred

1-3 years related experience and/or training; or equivalent of education and experience combination.

Proficient in MS Office, Excel, and Outlook.

Experience with a computerized inventory system including data entry, customer order entry, pick slip generation and invoicing.

Ability to read and understand electronic parts manuals in order to determine replacement part numbers.

Ability to interpret a customer request for parts into part numbers, based on equipment model and serial number and description of the parts.

Experience working in sales or the oil and gas industry preferred.

Strong Written and verbal communication skills

SAP experience strongly desired.

Must be able to read and understand electronic parts manual in order to determine replacement part numbers.

Must be able to translate a customer's requirements for parts into part numbers, based on equipment model and serial number and description of the parts.

 

 

 

 

 

 

 

 

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Julian Clanton

Julian Clanton is a recruiter at HKA Enterprises. Julian's advice to job seekers is to "do your homework on the company, have good questions, and be yourself."
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs: