Customer Service Analyst
Golden, CO 80401
The Customer Service Analyst manages forecast, inventory, order, shipment information, and demand analysis services for a defined set of breweries, distributors, distribution centers, import partners, contract partners, field sales and marketing personnel, for $9B, 65 million barrels business.
Executes company shipment plan objectives while balancing the goals/costs of the company and distributors.
Ensures sufficient product supply by directing Distribution Centers that supply product to their customer base, ensuring sufficient product supply.
Aligns directly with specific sales regions and breweries for products.
Central point of contact for all product supply, operational and service related issues for distributors within the assigned geography/scope of responsibility to include both strategic (distributor inventory analysis, collaboration, peak and year-end DOI adherence, distributor forecast performance) and tactical (order change requests, approval of exception orders, buy/sell transitions, order and reporting deadline adherence, status of direct and DC deliveries/shipments) responsibilities.
Drives value creation for stakeholder groups on initiatives/issues touching the distributor where feedback and/or the distributor point of view needs to be represented.
Analyzes truck/rail configuration results and root cause on finished goods loss for continuous improvement of processes.
Responsible for other non-distributor facing daily/weekly responsibilities, including the manual confirmation of unfulfilled demand and finished goods loss mitigation.
Analyzes projects/efforts to improve performance in service areas such as distributor out of stocks, loaded compliance, keg out of stocks, DC out of stocks, order fill and on time arrivals.
Bachelor’s Degree or MBA in Supply Chain Management, Manufacturing, Industrial Engineering or Business.
5 Years work experience in Supply Chain, Manufacturing, Production Planning, Forecasting, Sales & Consumer Goods industries.
Must possess customer management skills preferably in consumer goods including order fill, replenishment, and transportation service and freshness or rotation management.
Working knowledge and understanding of interdependencies of production and capacity planning, scheduling processes, distribution methods, inventory management, network optimization, material flow, planning, forecasting, transportation, distributor operations, sales, marketing and budgets.
Service skills to champion, advocate and strong “voice of customer”; seasoned experience in developing collaborative relationships with both internal and external customers.
Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable.
Expert knowledge of distributor order management systems and processes, both internal to processes as well as distributor order management process.
Ability to understand the needs of the customer and develop and execute supply strategies that meet both the customer and objectives.
Ability to quickly assess situation, identify root causes of issues, generate multiple solutions, make sound decisions, and effectively communicate at multiple organization and functional levels at both the company and at its distributors.
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