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Contracts Administrator
One Hamilton Road Windsor Locks, CT 06096 US
Job Description
| Customer Account Specialist (Hybrid position) Job Description: Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers. Responsibilities include initial acknowledgement, quoting, shipment and invoicing of customer orders, as well as managing contractual requirements. This includes asset reporting, customer service level/on-time delivery, turn time penalty avoidance and reporting. This position requires effective interaction with various functional groups including Manufacturing/Quality Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service Representatives, to convey customer requirements and monitor/communicate delivery performance. Extensive customer liaison on a variety of issue related to assigned orders is required. Must be able to consistently perform assigned duties in self-directed, timely manner. Position also requires periodic scheduled participation on A.O.G. (Aircraft on Ground) Response Team (after-hours), holidays and weekend support. |
Education/Certifications: Associates Degree in business or related field Bachelor's degree preferred Experience/Qualifications; 3- 5+ years’ work experience, preferably experience dealing with Aerospace customers. The ability to communicate well both verbally and in writing is essential. Knowledge of CORE tools, prior experience with SAP, administration of contractual terms and/or bilingual skills would represent a definite plus. Customer Service, SAP, MS Office/Suite