Search Jobs

Citizen Responder

Centennial, CO

Posted: 07/01/2024 Industry: Administrative/Clerical Job Number: 193016 Pay Rate: $22 per hour

Job Description

HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
HKA is working on behalf of Jacobs and this role is to support Jacobs’ work through HKA

General Statement

The role of a Citizen Responder is to provide a visible link between the City of Centennial departments and the general public in order to maintain a consistent and high-quality level of customer support for the City of Centennial. The incumbent must receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries and issues/complaints that are reported by customers to the Citizen Response Center (CRC). The Citizen Responder will also monitor compliance with performance standards, provide reports through the CRM system, and will assist with managing the Service Request and Work Order process/application in support of all project divisions.

Essential Duties and Responsibilities
• As a Citizen Responder, receive complaints or inquiries via telephone, electronic mail. mobile app, and web requests from the public and provide answers, if known or through research, make the proper referral to an outside agency or resource, or issue the appropriate service request to the field crews.
• Assist all department heads in working with citizens and community groups to resolve neighborhood concerns.
• Conduct research and prepare correspondence in response to internal and public inquiries or issues and concerns.
• Maintain knowledge of various issues, projects, and events surrounding the City.
• Coordinate resources to respond to citizen’s questions and concerns.
• Assist the department with preparing and analyzing weekly and monthly reports, generated through the CRM system, that monitors compliance with performance standards by reviewing data entry for accuracy and completeness on a daily, weekly, and monthly basis.
• Perform data entry in the CRM system to initiate new requests, update service requests and reporting parties, and close work requests/work orders as necessary.
• Performs other similar duties as assigned.

Job Requirements

Basic Qualifications
• High School diploma or GED
• Three (3) years call center or customer service experience.
• Basic knowledge of Microsoft Office Suite applications
• Ability to clearly and concisely communicate verbally and in writing with customers, office and field personnel

Preferred Qualifications
• Thorough knowledge of Microsoft Office Suite applications
• Experience working with CRM applications and/or Service Request/Work Order systems.
• Strong interpersonal communication and relationship skills, the ability to interpret, apply, and explain work management procedures

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

Audrey Wohlheter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Centennial, CO

Ready to take your career to new heights in Centennial, Colorado? This thriving city in the heart of the Rocky Mountains offers a perfect blend of outdoor adventure, cultural experiences, and career opportunities. From the nearby Rocky Mountain National Park to the bustling Downtown Denver, Centennial provides a unique mix of natural beauty and urban charm. Explore job listings in this vibrant region and discover why professionals are drawn to the area for its proximity to Red Rocks Amphitheatre, the vibrant arts scene at Santa Fe Art District, professional sports teams like the Denver Broncos and Colorado Rockies, and the picturesque Cherry Creek State Park. Start your journey to a fulfilling career in Centennial today!