Billing Coordinator

HKA Enterprises is unable to support C2C. 3^rd party submissions and C2C requests will not be considered for any positions.

Responsibilities:

• Ensures billing exception process memos are reviewed and completed accurately.
• Conducts any necessary follow-up to close memos by due date.
• Takes corrective action on deferred (non-billing) accounts to ensure completion in accordance with tariff timelines in the states supported; COH, CKY, CPA, CMD, and CGV.
• Ensures accurate billing is issued to customers in accordance with tariff guidelines in all states.
• Explains adjustments to customers when needed and supports the Call Center Representatives by explaining customer billing inquiries and adjustments.
• Monitors assigned workload to ensure all items are completed and takes the initiative to complete additional tasks, when needed or ask.
• Performs adjustments and/or corrections of accounts with non-registering meters in according to the tariff guidelines in all states.
• Performs adjustments and/or corrections of accounts with fast meters in accordance to the tariff guidelines in all states.
• Works in a teaming and customer focus environment to provide excellence customer experiences.
• Other duties as assigned including cross functional training and work assignments in other Meter to Cash Functions, is needed.
• Supports the Billing Exception Team in meeting daily/monthly Service Level Metrics.
• Monitors work processes and provides suggestions for enhancement for process improvements when necessary.

Qualifications:

Required:

• Diploma from an accredited high school or a GED
• Solid working knowledge of Excel, Microsoft Word, Lotus Notes
• Good verbal and written communication skills
• Knowledge of various back office customer accounting processes
• Experience working in a team environment
• Excellent planning and organizational skills
• Ability to perform multiple tasks
• Experience delivering results while working within time constraints

Preferred:

• Advanced knowledge of commission rules and regulations regarding billing practices in all states served.
• Advanced adjustment knowledge/experience
• Excellent customer service skills/experience
• Hands-on experience in DIS billing exception processing
• Working knowledge and experience with appropriate customer information systems.
• Working knowledge of commission rules and regulations, rates, tariffs and contracts to bill customers in a timely, accurate manner.
• Understanding of day-to-day cross functional utility operations organizations including meter to cash, operations, call centers and logistics.
• Solid working knowledge of Gas Measurement Billing (GMB) for processing charts and volumes for commercial and industrial customers.