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911 Dispatch Operator

Charlotte, NC 28262

Posted: 01/24/2024 Industry: Administrative/Clerical Job Number: 191742 Pay Rate: $22-$26 per hour

Job Description

Job description

HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.

1st shift – 6am – 2pm – One to Two Needed

2nd shift – 2pm to 10pm – Two Needed

3rd shift - 10pm to 6am – Two Needed

Days: Mon-Fri, Tue-Sat, Wed-Sun
*Preference will be given to candidates willing to work Night Shift and Weekends, and those at the level I rate. While a candidate will be assigned one shift (1st, 2nd, or 3rd), they must be willing and able to work other shifts when needed. Overtime and holidays may also be requested when needed.

Applicants must have flexible work schedules, must be willing to work any shift, overtime, and during holidays when needed

Console Operators will be responsible for monitoring electronic security systems including intrusion detection, video cameras, badge verification, and general access control. In addition, Operators will also be tasked with providing remote gate access, receiving, and reacting to large call volume, regulatory requirements, maintaining enterprise situational awareness and other duties as assigned.

Job Responsibilities: Responsible for ensuring the safety of company employees and property by monitoring and responding to physical access control system alarms in a prescribed manner. Interact with callers/customers to determine location, nature of incident/issues to determine appropriate response. Perform data entry in multiple data bases; follow established procedures. Work involves detailed record keeping, data entry, and acute listening skills.


Job Requirements

Job Requirements:

  • Minimum high school diploma or GED, excellent customer service and communication skills, ability to multitask, proficient computer and MS Office suite skills.
  • 911 Dispatch experience required
  • Must be willing to work a rotating/flexible schedule - weekends, holidays, evenings.
  • Ability to assess people and situations, to apply sound judgement, to remain calm under stressful conditions and elicit essential information for assigning and assisting field personnel in a timely manner.
  • Further, must maintain a high level of confidentiality dealing with incidents and security techniques.

Additional Information

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Meet Your Recruiter

April Shelton

April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."

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