187671Customer Service Specialist II
Raleigh, NC 27610 US
*First day will be on-site for workstation pickup. First 3 weeks will be for training and role will be 100% virtual. Candidates should live within ONE HOUR of work site.
The Customer Service Specialist II primary responsibility is to provide engaging customer services in a professional manner. The Customer Care Specialist will consult with customers on billing inquires, service orders, trouble calls and various other needs. The Specialist will exhibit good decision-making skills and anticipating customer needs while efficiently providing accurate information. The position may also offer and educate customers on various company products and services. The Customer Care Specialist position has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service,
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Promote sales of available products and services, as appropriate.
- Use professional judgement and escalate customer issues/concerns to management when appropriate
- High School Diploma/GED or applicable certification from an accredited institution
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
April Shelton is a senior recruiter with more than 25 years in the industry. April specializes in nuclear, power, and energy engineering. Her advice to job seekers is "Always have an updated resume. Don’t reply to a job posting if you are not fully qualified. If you use a cell phone as your primary contact, make sure it is professional and doesn’t have a song playing or an unprofessional voicemail message."