Energy Efficiency Specialist II

DSM Program Inspector
This position manages assigned contractor & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM programs that support mandated Energy Efficiency goals

Responsibilities include recruitment, training and retention of program contractors/vendors and personnel, oversight of assigned program contractors/vendors and its employees, relationship building of the residential Trade Ally contractor base, which includes: Relationship management, Regional strategy planning, Program training, Retention of Trade Ally contractors, DSM program technical support for external/internal customers; Field contact for external/internal customers and contractors/vendors 2nd level inquiries, PSC complaints and damage claims.

25%:
o Perform inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.
o Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work.

65%:
o Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness, and DSM program compliance.
o Perform as technical liaison between Client, local and state inspection authorities, builders, contractors, and vendors to ensure QC and problem resolution.
o Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.
o Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service.
o Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions.
o Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks.
o Responsible for delivering clear communications to customers, employees, and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience.
o Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues.
o Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals.

10%:
o Comply with company safety protocol and all other administrative responsibilities; collaborate with Product, Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of DSM Program filings which meet company goals and PSC mandates.
o Build consistencies across assigned jurisdictions.
o Provide technical training to Client employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.
o Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies.
o Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.