Return Materials Coordinator

North Haven, CT 06473

Post Date: 05/29/2018 Job ID: 164483 Industry: Aerospace & Defense Pay Rate: $30 per hour

Job Description:

The Return Materials Coordinator will support the RMA Material process.

Coordinate returned material from RMA as well as failed shipments

Resolve all RMA documentation, system and receiving issues to ensure proper processing of material

Ensure proper certification is with material prior to processing to Quality department

Creation of Warehouse RMA’s for all failure shipments out of the Fairburn and North Haven facility

Research proper ownership and destination of failed shipments

Coordinate return of Customer owned material due to failed shipment

Follow up with customer service on items due for return

Work closely with other Aftermarket Teams such as Customer service, Operations, Quality, Receiving, Warehouse and Shipping to effectively ensure transactions are properly executed

Manage Metric Report for aged material and RMA receipts processed


Bachelor’s Degree required

3 to 5 years relevant experience required

1 to 3 years’ experience in Customer Service

Prior work experience in logistics and/or warehousing

Superior communication skills both verbal and written.

The ability to respond professionally to customers inquiries via telecom and/or email

Ability to solve problems

Detail oriented and highly organized

Self-motivated and able to work on own initiative

Ability to work in a team environment

Project and detail oriented

Strong working knowledge of Microsoft Office Suite products with strong excel skills

Working knowledge of SAP preferred

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

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