Repairs Customer Service Representative
DOE Trumbull, CT 06611
The Repairs Customer Service Representative is a key customer-facing role with the responsibility to ensure that critical support is provided for customers operating around the world.
Will follow up with customers on items due for return.
Review received parts from customers queue within 24 hours contact customer to resolve any associated issues.
Quote customer repairs and follow up with customers for approval.
Return repaired items to customers.
Expedite urgent customer requests.
Provide repair status to customers.
Coordinating with the rest of the Aftermarket Operations team as well as Supply Chain, Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance in all transactions.
Customer back order reports
Manage aged open core report
Associates degree or higher in a technical or business administration discipline required
2 to 3 years’ experience in Customer Service required
Superior communication skills both verbal and written.
The ability to respond professionally to customers inquiries via telcon and/or email
Ability to solve problems
Self-motivated and able to work on own initiative
Ability to work in a team environment
Project and detail oriented
Strong working knowledge of Microsoft Office Suite products with strong excel skills required
A working knowledge of SAP preferred
Previous experience in logistic preferred
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.