Morton Grove, IL 60053
We are looking for eager, entry level candidates.
The Office Coordinator coordinates with carriers and transportation companies the re-consignment of orders, tracks shipments and provides proof of delivery information to the internal Technical CSR’s.
Enters all debit/credit adjustments needed to correct shipping errors or pricing issues.
Serves as a back-up on the switchboard on an as needed basis.
Assists in coding incoming parts orders to prepare for entry into the system.
Other duties as assigned by Domestic Customer Service Supervisor and/or Manager.
Two years of college or technical schooling
Minimum of 1-2 years customer service experience preferably in a technical product line, B2B Preferred.
Demonstrated customer advocacy skills
Ability to self-motivate and work independently
Comfortable in a fast paced environment welcoming change and growth
Proficiency in Microsoft Office.
Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus
A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
Ability to process a high volume of transactions with proficiency, accuracy and integrity
Ability to handle multiple tasks simultaneously and prioritize accordingly
Effective verbal/written communication skills.
Strong business acumen, organizational, time management skills and attention to detail required.
Admin and light accounting experience preferred
Must have a working knowledge of order processing and basic office administrative duties, basic math and financial procedures.
Should also have a basic knowledge of products, customers, pricing and logistics.
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.