Customer Service Rep (Work at Home)

Tempe, AZ 85282 | Remote Friendly

Posted: 09/24/2018 Industry: Administative/Clerical Job Number: 166244 Pay Rate: DOE

Job Description:

This is a full time teleworker position so all candidates must have dedicated home office space and access to internet @ 50mbps.

Will need to have a desk and an ergonomically correct office chair.

This is for a 24/7 call center so will need to be able to work any time and day off combination between the hours of 4am-10pm.

Will be responsible for handling all inbound calls and email requests in a timely manner. 

Efficiently process phone and email orders from clients, vendors and citizens, disseminate information, troubleshoot problems, handle complaints and maintain assigned reports. 

Project a professional company image through phone and email interactions at all times.

Research required information using available resources

Other duties and projects may be assigned by the supervisor

Qualifications:   

High School Diploma or GED required

Prefer some college courses or training beyond high school.

2-4 years call center/customer service related experience and/or training; or equivalent combination of education and experience.

Some knowledge and understanding of Facilities Maintenance and Services, city services and water or wastewater facilities would be a plus.

Must be able to type 30 -35 wpm.

Must be able to work in a virtual home environment without distractions.

Computer Skills:

MS Word/Excel                              

Database software

Microsoft Outlook

Internet software

CMMS or equivalent program desired

Strong verbal and written communication, listening skills

Basic to intermediate computer skills (Outlook, Word, Excel)

Previous experience navigating through multiple data bases (5-7)

Extreme multi-tasker

Problem analysis & problem solving, good interpersonal skills, patience

Customer service orientation & organizational skills

Attention to detail, & initiative and judgment, solid spelling and grammar

Adaptability & team work, friendly, professional and courteous

Stress tolerance & resilience, work with minimum supervision, ability to follow directions

Basic computer troubleshooting

HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Katie Day

Katie Day is a recruiter with HKA Enterprises. While Katie recruits for all industries, her favorite is craft & light industrial. Her advice for job seekers is "Ask questions. Follow up. Don’t be late."

Send an email reminder to:

Share This Job:

Related Jobs: